Returns & Cancellations

Buyers should review catalogue details, sizes, quantities, colors, pricing, and dispatch terms before confirming an order.

Cancellation requests are handled case by case and may not be possible once packing, reservation, dispatch, or procurement has started.

Any shortage, damage, or product issue should be reported promptly with order details, photos, and packaging information.

Maya Exclusives will review reported issues and communicate the available resolution based on the order terms and evidence provided.

Wholesale goods may not be returnable for slow retail movement, buyer preference changes, or customer-side handling after delivery.

Custom, reserved, clearance, or specially arranged stock may have stricter cancellation and return limits.